Support

HideID is in a private, invitation-only beta on iPhone. Here's how to reach us, send feedback, and understand what's live today.

HideID private beta

Contact us

Email support@hideid.ai — we aim to reply within 48 hours during the beta.

Sending beta feedback

In the app: Settings → Help, legal & trust → Send beta feedback opens a short in-app form.
Via TestFlight: take a screenshot, tap it, and choose Share Beta Feedback. Crashes are reported automatically — please still tell us what you were doing.

Common questions

Do I need an account?

No. Guided manual removal works fully on your device without an account. You only sign in — with Apple or Google — to run connected breach checks.

Does HideID remove my data automatically?

Not yet. Today HideID guides you through each broker's official opt-out page and keeps a record of what you submit. Automatic removal is coming with Premium.

Is anything a paid subscription right now?

No. Purchases are not enabled during the beta. Seeing "Premium is not available yet" is expected — nothing costs money.

How do I delete my data?

Use Delete My Data in Settings → Your data. It erases everything HideID keeps on your device — and, if you've used a connected check, on our servers too.

What's live, and what isn't

Connected email exposure checks are live. After you sign in, HideID checks your email against known breaches and tells you if a check couldn't run — it never reports an unverified result.
Guided removal is live. Removal is not automatic: HideID opens each broker's official opt-out page and you submit the request, while HideID keeps the record.
Automatic removal and monitoring come with Premium. Automatic broker removals, re-checks against new breaches, and reappearance alerts are not active yet. The app labels them as arriving "when the service connects."

Joining the beta

The beta is private and invitation-only. To request an invite, email support@hideid.ai with your iPhone model and TestFlight email.