HideIDSupport
HideID is in a private, invitation-only beta on iPhone. Here's how to reach us, send feedback, and understand what's live today.
HideID private beta
Contact us
Email support@hideid.ai, including for security concerns. We read every message.
Sending beta feedback
- In the app: Settings → Help, legal & trust → Send beta feedback opens a short in-app form.
- Via TestFlight: take a screenshot, tap it, and choose Share Beta Feedback. If you've allowed it, TestFlight also sends crash reports — please still tell us what you were doing.
Common questions
Do I need an account?
No. Guided removal works on your iPhone without an account. Sign in — with Apple or Google — to run the email breach check. While you're signed in, HideID also keeps the first submission you record for each site (site and date) on your account; sites you mark removed stay on your iPhone.
Does HideID remove my data automatically?
No. HideID guides you through each site's official opt-out page; you submit the request, and HideID keeps a dated record of what you did. A done-for-you plan is being explored — it isn't available, and it isn't promised.
Is anything a paid subscription right now?
No. There is nothing to buy in HideID. Seeing "Premium is not available yet" is expected — nothing costs money.
How do I delete my data?
Go to Settings → Your data. Delete local data erases what HideID keeps on this iPhone; your account, if you have one, stays. If you're signed in, Delete account also asks our servers to erase your account and the data linked to it, and tells you if that couldn't be confirmed.
What's live, and what isn't
- The email breach check is live. After you sign in, HideID checks your email against Have I Been Pwned breach data and tells you if a check couldn't run — it never reports a clean result from a check that didn't happen.
- Guided removal is live. Removal is not automatic: HideID opens each site's official opt-out page and you submit the request, while HideID keeps your record. HideID can't confirm that a site removed you. One site's opt-out page (Radaris) is currently unavailable, so HideID doesn't send you there.
- No automatic monitoring or removal. HideID doesn't send removal requests for you, re-check your email automatically, or send breach alerts — those are part of a planned Premium that isn't available and isn't promised. The only thing HideID schedules is an optional reminder on your iPhone to check on a request you submitted.
Joining the beta
The beta is private and invitation-only. To request an invite, email support@hideid.ai with your iPhone model and TestFlight email.